We are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the Commonwealth Privacy Act 1988 & Privacy Amendment (Private Sector) Act 2000 (C'th).

We collect information about you for 2 reasons: firstly, to process your orders and secondly, to provide you with the best possible service.

We respect the privacy of our customers. We do not give away our mailing list to any other company, but the information you provide may be used for direct marketing purposes by us. We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies, we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

This website relies on a technology called 'cookies'. Cookies are small pieces of information that are stored by your web browser on your computer's hard drive. Our cookies do not contain any secure information such as passwords or credit card details. Most web browsers automatically accept cookies. If you have any problems with this, please contact us.

Who do we share your personal information with?

Sharing your information within our company and group.

We share the information that you provide to us with our staff so that we can provide our products and services to you.

We may share the information that you provide to us with other companies within the group and other websites that we operate.

Sharing your information with third parties

We may share your data with selected third parties. For example, we may share your information with:

• Internet hosting providers to host the website, related infrastructure, services and applications
• Couriers to provide courier services
• Contact management systems to send emails, instant messages, social media messages and SMS messages
• Service providers who support us in the operation of our refer-a-friend programme

There are certain exceptional circumstances in which we may disclose your information to third parties. This would be where we believe that the disclosure is:

• Required by the law, or in order to comply with judicial proceedings, court orders or legal or regulatory proceedings
• Necessary to protect the safety of our employees, our property or the public
• Necessary for the prevention or detection of crime, including exchanging information with other companies or organisations for the purposes of fraud protection and credit risk reduction.
• Proportionate as part of a merger, business or asset sale, in the event that this happens we will share your information with the prospective seller or buyer involved

Making our business better

We always want to offer the best products, services and experience that we can. Sometimes this means we may use your information to find ways that we can improve what we do, or how we do it.

In this context, we will only use your information where it is necessary so that we can:

• Review and improve our existing products and services and develop new ones
• Review and improve the performance of our systems, processes and staff (including training)
• Improve our site to ensure that content is presented in the most effective manner for you and for your computer
• measure and understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you

Contacting you

We want to stay in touch with you. Sometimes, we may need to use the information that we have about you in order to respond to your questions or let you know about important changes.

We will only use your information in this respect where it is necessary so that we can:

• Interact and respond to any communications you send us, including where you use the Contact Details section below, and any social media posts that you tag us in
• Let you know about any important changes to our business or policies

Verifying your identity

We may use your information where it is necessary for us to do so in order to meet our legal obligations or to detect and prevent fraud, money-laundering and other crimes.

If you have any questions/comments about our privacy policy, you should contact us at: support@freightpoint.com.au

Changes to this privacy policy

We have the discretion to update this privacy policy at any time. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.

It is important that your information is accurate at all times, so we ask that you notify us of any changes that arise. If you would like access to your information, please put your request in writing via our support contact form to:

If you wish to make a complaint about our treatment of your personal information, please put your concerns in writing to The Privacy Officer contact us at: support@freightpoint.com.au. We will respond to your concern within 14 days.