Transport companies aim to provide a distribution service for their customers that is affordable and encompasses reliability, timeliness, and safe delivery.

However, at common law, carriers have onerous legal obligations placed on them to ensure the safe arrival of goods.

To minimise the transport charges to the community, all carriers throughout the world disclaim on their 'consignment notes' any liability at common law for loss or damage to the goods they carry.

All freight companies therefore, offer to carry the freight under conditions that place the risk of loss or damage on the owner of the goods. Unfortunately, mishaps do occasionally occur, causing loss or damage to a client's goods.

It is important to know that FreightPoint.com.au cannot cover damaged or lost parcels/freight. If you require cover for damaged items, will will offer you a carrier which provides a suitable cover at additional costs or and you can arrange this separately with your chosen insurance company.

Which Extended Warranty option suits my needs?

Choose from the following options for domestic shipments:

You can select your warranty plan at the time of the booking through the FreightPoint platform. If you have any questions, please email: support@freightpoint.com.au

All claims will be managed by your chosen carriers claims administrator. Claims can be submitted directly to the carrier after informing us via our contact form.

For a copy of the Terms and Conditions of the optional transport warranty, please visit our carriers freight warranty terms.

Importantly, please note that this warranty offering is not a substitute for your own business insurance, and any further advice you require regarding your insurance needs should be sought from an authorised insurance broker.

Feel free to contact us for any additional information on this or any of our other services.